Two things happened almost simultaneously at work this afternoon.
I was investigating the case of a customer who couldn’t receive any incoming calls. We’d instructed a BT Openreach Engineer to go out and find out why our customer couldn’t get any incoming calls. He’d closed the case saying he’d found nothing wrong. I looked at his report. He stated that there were no noises on the line, so he’d cleared the case.
At almost the same moment, one of my colleagues handed me a sheet of tinfoil to use as a morale-building exercise.
Hours later, I still cannot decide which one depresses me more.